Priority support is gained by lodging a helpdesk request through your merchant desk login.  This is our preferred method as it allows us to track each support request and has the quickest response time. 

Alternatively email This e-mail address is being protected from spambots. You need JavaScript enabled to view it - please ensure you quote your Merchant ID (eg MEL0900).

A response will be issued as soon as one of our support staff have reviewed your question.

Head Office (Brisbane):

Address:  PO Box 3327 Newstead QLD 4006
Phone:  1300 136 966
Fax:  1300 394 329
Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Support:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web:  www.eMatters.com.au

eMatters Australia Pty Ltd, ABN 46 066 323 582